Partnerships Manager

Partnerships Manager

Location: remote

Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 1 paid day to ‘give back’, LinkedIn Learning for all

Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.

You and Your Team:

Accountable for building and maintaining all revenue-generating partnerships for switching services and affiliate opportunities including MoneySuperMarket, GoCompare, HSBC, Natwest and Candid. These partners account for half of Snoop’s revenue This includes scoping potential opportunities, commercial analysis, contracting and partner onboarding, coordinating business readiness and onboarding for new partners, and relationship management of existing partners.

You have a close working relationship with the Marketing function, who support commercial partnerships through devising potential affiliate partnerships to target, publishing content, and enabling tracking and reporting. You also work alongside the Product and Customer Operations functions.

This is a role that contributes to the continuous growth of the Snoop business by working towards ambitious switching and affiliate targets.

Key Responsibilities

• · Leading the successful onboarding of new partners, including coordinating the establishment of tracking and reporting
• · Managing partner relationships, including scheduling and attending regular calls, resolving issues that arise, invoicing, and contract amendments
• · Answering in-bound enquiries from potential partners and running introductory meetings
• · Reporting on commercial performance and ownership of all partner reporting dashboards, including the completion of daily updates of Snoop’s ‘Initiative Tracker’, and managing commercial sales data inputs into Amplitude
• · Managing Snoop’s memberships to the affiliate networks.
• · Delivering a great customer experience for all of Snoop’s switching and affiliate partners
• · Interpreting commercial data and customer insights to suggest adjustments to commercial journeys
• · Monitoring commercial performance to inform/contribute to content priorities
• · Ensuring all switching and affiliate partnerships are brought to market in adherence with Snoop’s risk and legal appetite and within the bounds of customer permissions.
• Responsible for the strategic planning and optimisation of partners across all Snoop verticals.
• · Building a healthy pipeline of prospective targets for affiliate partnerships
• Accountable for ensuring the day-to-day performance of new business volumes vs the financial plan through ongoing partner negotiation and management.
• Identification and delivery of new cost or growth opportunities for each partner.
• Schedule monthly and quarterly business reviews to understand and drive performance.
• Lead day to day partner engagement to ensure the smooth running of all partnerships.
• Manage internal stakeholders to effectively prioritise and deliver on projects which allow the partnerships to grow.
• Quickly resolve issues impacting partners or escalate where required to ensure speedy resolution and minimal impact to performance.
• Responsible for ensuring all relevant Consumer Duty regulation is met.

Problem Solving

• Responsible for managing the performance vs. plan to make sure each vertical hits required targets
• Manage the timelines, tasks and requirements of partner onboarding
• Lead the resolution of issues that arise in partner relationships, including customer queries, switching panel expansion, content approvals, reporting delays or discrepancies and partner journey changes
• Develop deep knowledge of partner businesses with ability to identify additional value and opportunities, making clear business cases and recommendations to gain senior buy in
• Develop and use insights and expertise on competitor movements whilst staying up-to-date with the latest Fintech and personal finance landscape using insights to inform partnerships and drive changes to the strategy as appropriate
• Be responsible for optimising existing partners whilst exploring and on boarding new partners making clear business cases and recommendations for change for senior approval as required

Knowledge & Expertise

• Strong project management skills and highly organised
• Highly numerate with the ability to identify and quantify opportunities and impacts.
• Commercially astute and numbers focused.
• Strong negotiation skills with experience of leading commercial negotiations with third parties.
• Strong team player with impeccable communication and organisation skills. Being part of a small team means taking ownership from start to finish.
• Able to work autonomously as well as part of a team and to tight deadlines.
• Time management and prioritisation - ability to prioritise workload, balancing the needs of multiple stakeholders.

Leadership Responsibilities

• Coordinate partnership implementation to bring new switching and affiliate opportunities to life.
• Build strong partner relationships to maintain a positive partners experience and avoid communication or partnership breakdown.
• Work collaboratively across the editorial and product teams to drive results.

Impact

• Be a welcoming ‘front door’ to Snoop for prospective affiliate partners, demonstrating Snoop’s culture, professionalism and the strength of the Snoop offering to partners.
• Be in the detail of commercial reporting, identifying errors or opportunities that contribute to Snoop’s revenue.
• Ensure that Snoop has delivered all contractual obligations to switching and affiliate relationships.

Experience & Qualifications

• Degree, equivalent professional qualifications, or relevant work experience in business or economics.

• Previous experience of working with B2B partnerships is essential.

• Experience in a regulated environment.

Personal Attributes

• Authentic and at ease with new stakeholders and prospective partners
• Positive and self-motivated
• Resilient and tenacious with pursuing new opportunities
• Pragmatic approach and a “can do” attitude.
• Conscientious and caring about team dynamics and wellbeing.
• Collaborator.
• Detail orientated.

The interview process:

• Up to 30minute telephone call with a member of the Talent Acquisition team
• Up to 60 mins with the hiring team – Competency-based
• Final interview with the team up to 60 mins – Cultural fit interview

Our average process takes up to 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.

As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

Your working life: If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

About Vanquis Banking Group and Snoop

Vanquis Banking Group is a leading specialist bank, established in 1880. We lend responsibly, providing tailored products and services to 1.75 million UK customers. Lending responsibly and acting responsibly has always been at the centre of everything we do. Helping to aid financial inclusion and social mobility for our customers and the communities they live in underscores our purpose: to deliver caring banking so our customers can make the most of life’s opportunities.

Driven by an ambition to make everyone better off, Snoop is an award-winning Open Banking platform that aggregates customers’ payment accounts in one place and provides them with highly personalised, timely and actionable insights. Snoop, a unique capability, empowers our customers to manage their finances effectively and targets savings of up to £1,500 per year for customers.

Why work for us?

Leveraging Snoop’s innovative technology and data capabilities will unlock valuable opportunities for the Group and we’re always looking for passionate and talented people to come and help us change the game. We pride ourselves on a flexible approach to working – because what matters to us is who you are and what you do, not where and how you do it. If you’re someone who wants to make a difference, we’d love to hear from you.

Equal Opportunity Statement

Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available to help. You can contact us at Talent.Acquisition@vanquis.com